API access and usage conditions

My API request is still pending, how long does it take to approve my API request?

Created by: Jhonathan Ibanez

Modified on: Wed, 3 Jan, 2024 at 10:54 AM

Usually, after submitting an onboarding request, it takes 2-5 working days to get a reply. If you haven’t heard back from us after five working days, please get in touch by submitting a new support ticket.

Note: A common reason the request remains pending is that the user selected the wrong API. For instance, a DHL Express or eCommerce Solutions customer selects a Global Forwarding API. Additionally, it is good always to include as much customer information as possible; this will allow the customer support agent to process your request or know who to forward it tomore efficiently.

Jhonathan is the author of this solution article.

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