API Developer Portal Support

General 11

• What is a Unified API?
• What is the DHL Group?
• What is DHL Express?
• What is DHL Global Forwarding?
• What is DHL eCommerce?

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API access and usage conditions 9

• I'm new to APIs. Is there a place where I can check how the API works?
• My API request is still pending, how long does it take to approve my API request?
• Do I need to be a DPDHL customer to use DPDHL APIs?
• I am a DPDHL customer, where can I find my DPDHL account number?
• Is there a fee for using DPDHL's APIs?

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Developer Portal registration and usage 5

• Problems registering in the portal?
• What's a Developer App?
• How to create an App?
• Which APIs have the self-service API onboarding available?
• Is it possible to change email address registered in the Developer Portal?

Shipping APIs (Which API you should use) 3

• For Parcels/Packages
• For Mails/letters
• For Freight/Cargo

Shipment Tracking Unified API 33

• Is it possible to track more than one tracking number in one API call?
• Proof of delivery (POD) does not appear in the body response when calling the Shipment Tracking - Unified API
• How to add my API Key on Postman to test the Shipment Tracking - Unified API?
• I receive an "Unauthorized" response when I make a request to Shipment Tracking - Unified API on a web browser
• What are the different status codes available in the DHL Shipment tracking - Unified API?

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MyDHL Express API 9

• I have a DHL Express account number. How can I use the Express API?
• I do not have a DHL Express account number. How can i use the Express API?
• I’m not a DHL Express customer, Can I test the MyDHL Express API?
• I tried to test the MyDHL Express API on the developer portal but didn’t work?
• How to authorize a MyDHL Express API call using the API key on Postman?

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Location Finder - Unified API 12

• The fields "keyword" and "keywordId" are empty in the API response, why?
• The field "keywordId" is empty in the API response, why?
• I'm getting a 200 empty response that says "locations": []
• What is the difference between the locationType parameter options?
• When extracting locations through the API for customer parcel drop-off points, we encounter duplicated locations, how can I remove them?

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